Frequently Asked Questions
Welcome to Alramone Digital Downloads FAQ page!
Below, you’ll find answers to common questions about our digital products. If you don’t see your question here, please contact us at hello@alramone.sg.
How do you pronounce Alramone?
It's pronounced as → L-ra-mo-neh.
What are digital downloads?
Digital downloads are files you can purchase and download directly to your device. Examples include printable art, guides, e-books, and templates.
How do I purchase a digital download?
- Browse our collection and select the product you’d like to purchase.
- Add it to your cart and proceed to checkout.
- After completing your purchase, you’ll receive a download link via email or directly on the checkout page.
What file formats do you provide?
Our digital downloads are typically provided in PDF, PNG, or JPG formats. Please check the product description for specific details about the file format.
Can I get a refund if I don’t like the product?
All digital downloads are final sale and non-refundable. Please review the product description carefully before purchasing. If you encounter any issues, contact us at hello@alramone.sg.
How do I download my purchase?
Once your payment is confirmed, you’ll receive an email with a link to download your file(s). Click the link and save the file(s) to your device.
I didn’t receive my download link. What should I do?
If you don’t receive the email:
- Check your spam or junk folder.
- Ensure you entered the correct email address at checkout.
- If you still can’t find it, contact us at hello@alramone.sg with your order details.
Are there any restrictions on how I can use the files?
Yes, our digital products are for personal use only unless otherwise specified. Reselling, sharing, or distributing the files is strictly prohibited. Please refer to our Terms of Use for more information.
What devices are compatible with the files?
Our files are compatible with most devices, including computers, tablets, and smartphones. For best results, use software like Adobe Reader or a similar program to open PDF files.
Can I print the files?
Yes, you can print the files at home or at a local print shop. Be sure to check the product description for recommendations on paper type or print settings.
Do you offer support if I have issues with the file?
Absolutely! If you experience any problems with your download or the file itself, please email us at hello@alramone.sg. We’re here to help!
Still have questions? Reach out to us at hello@alramone.sg or via our Contact Us form. We’re happy to assist!